Frequently Asked Questions

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How is Squadify different to other tools?
  • From our 22 years of experience we have indentified the conditions that enable teams to fulfil their potential. These are the Conditions for Success™ also known as clarity, climate and competence (or the 3Cs™).
  • Squadify is not about the organisation or the Team Leader’s behaviours. It’s answered by the whole team including the Team Leader – working on the principle that all members of the team are equally responsible for creating the Conditions for Success™ for each other .
  • Squadify gives you data which enables the important conversations about how you are working as a team. Having these conversations allows you to iron out the niggles that get in the way of you performing at your best. When these conversations become part of how you operate as a squad, it builds a culture of openness and shared responsibility.
  • The reporting is simple to understand so that your squad can spend more time focusing on the actions which will make the biggest positive difference; the online dashboard has an audio tour which explains what you are looking at; the pop-up interpretations and audio actions give suggestions about what to do next.
  • Squadify is designed to be used on an ongoing basis. No matter what type of work we do, our conditions change all the time; people may leave or join the team, the organisations goals or the external environment may change. Squadify gives you a quick and easy way to check-in on the current team conditions so that you can adjust and continue to do your best work.
Who uses Squadify?
  • Many teams have already got value from Squadify including: Pharmaceuticals, healthcare, engineering, energy, communications, and charities. Squadify is suitable for any organisation where Squads work together to get things done.
  • The types of teams who have used Squadify include: Top teams (executive leadership teams), operations teams, technical software development teams, emerging leaders, sales teams, marketing teams, R&D teams, charity organisations and professional services. Squadify is designed to be used with all types of teams across any industry, function, and level both in and outside of commercial businesses.
How does Squadify work?
  • Team members and the Team Leader are sent an email from thesquad@squadify.net containing a link to rate 37 statements.
  • The statements are based on the Conditions for Success™ (the 3Cs). These are the conditions that will help teams work effectively together.
  • Each person rates each statement twice: once to rate the importance of that factor and once to rate how present that factor is in the team now.
  • When the close date has been reached, providing 3 people have responded, the Team Leader will be sent an email asking if they want to generate the report. Approximately one hour after this, the Team Leader will receive a notification with log in details to view their report.
  • When the Team Leader logs in, they will immediately see their report. They share this with their team in 2 clicks.
How do you set up a Squadify?
  • There are 2 ways to buy and launch a Squadify; through a Certified Squadify Practitioner who can invoice you or your business (maybe as part of a longer-term piece of work), or you can buy online through Squadify.net and pay by card.
  • You can find our price plans here Squadify plans. A Squadify Premium plan buys the user unlimited use for that squad for a 12-month period.
  • To set up a Squadify you need the Team Leader’s full name and email address, the name of the squad, the name and email addresses of the squad members and the launch and close date of the Squadify. That’s it. Everything is automated from there.
How is the data stored or protected?
  • The data is stored in the cloud on our Amazon Web Services platform. AWS is known for being very secure and data is encrypted which means it is translated into another form, or code so that it cannot be read by a hacker.
  • Access to the Squadify reports is limited to only a few people; The Team Leader, the Squadify Practitioner who is working with that Team Leader (if applicable) and the systems administrator at Squadify.
  • The Squadify systems and associated processes are regularly reviewed by an independent systems security expert as part of our commitment to be compliant with the Australian Privacy Principles (APP) and General Data Protection Regulations (GDPR). You can find further information about our privacy policy and Terms and Conditions here.
  • When each user accesses Squadify for the first time, they are asked to review and accept the privacy policy and terms and conditions.
How much is it?
  • You can check our price plans on the website.
  • If you have more than 12 people, that’s no problem, you can add team members for an additional price. You can amend your team members if you wish. Check the website for more information here.
What are the minimum system requirements for Squadify
  • Make sure that cookies and JavaScript are enabled in your browser.Squadify supports these web browsers:
  • Google Chrome – minimum version 90
  • Microsoft Edge - minimum version 89
  • Mozilla Firefox  - minimum version 90
  • Safari - minimum version 14
  • We recommend using the most recent version of your web browser to improve security, performance and stability. We don't support any Internet Explorer, beta versions of these browsers or alternative open-source builds of them.
What is included in the price?
What are my payment options - credit card and/or invoicing?
  • Energistically harness viral convergence through real-time deliverables. Credibly engage reliable "outside the box" thinking after holistic internal or "organic" sources. Objectively unleash tactical e-tailers through process-centric partnerships. Interactively incubate innovative action items rather than vertical alignments. Intrinsicly underwhelm maintainable collaboration and idea-sharing via sustainable processes.
How does someone buy it?
  • Online through Squadify.net or through a Certified Squadify Practitioner.
How does someone buy it?
  • Online through Squadify.net or through a Certified Squadify Practitioner.
What’s the benefit of buying through a Certified Practitioner?
  • They can offer additional services to help you and your team make improvements in the way you work. e.g. individual coaching, team workshops and leadership development programs.
  • We often find that teams benefit from having support to get clear on their priorities and improve the way their squad works.
Does Squadify work offline?
  • No. You need a connection to the internet to receive the emails, answer the statements and also view the web report. In the Squadify premium plan you also get access to a downloadable pdf report. If you print or save this to your local files you can access it when you are offline.
How do I receive the report?
  • If you are working with a Certified Squadify Practitioner they will discuss with you how you want to receive the report. Often this will be as part of a coaching conversation where they can talk through the results with you.
  • If you are using the self-service Squadify, you will be sent an email when the deadline is reached and providing you have a minimum of 3 responses, you will be asked to log in and generate your report. Your report will be ready approximately 1 hour later and you will be emailed to notify you.
As the Team Leader, how do I share the report with my team/ Manager?
  • When you log into your web report, there is a share button on the top right-hand corner to share the web report with your squad. Just click this and confirm. As long as you entered the squad members details’ as a respondent, they will receive an email containing the link to the report.
  • Unless you put your manager as a squad member, they won’t receive the report when you share it online. In the premium version you can download and save a pdf copy. Then, you can simply attach this to an email and send it to your manager.
How do I improve my scores?
  • We have a few suggestions. There are audio micro-actions added to your lowest scores. These are suggestions about things you can try based on our 22 years of working with teams. However, there won’t be only one answer. Your squad, like all of us, is beautifully imperfect and human. Sometimes experimenting together with a few small things can have the best results. Then review, adjust and choose the next experiment.
  • It can really help to get an expert on board. Our Squadify Practitioners are coaches, development experts and facilitators. You could reach out to one of them about the services they can provide.
Are the individual responses anonymous?
  • Yes. That’s why we can’t generate a Squadify report with less than 3 responses so that they remain anonymous. Not even Thesquad@Squadify.net can see whose response is whose.
  • It’s not completely confidential because your comments will be shared anonymously so the Team Leader will see your verbatim comments. If they share the report the rest of your squad will see them too, but they won’t know you wrote them.
As a Team Leader, what happens if I need to make changes e.g. add or remove a team member once a survey is launched?
  • In Squadify premium, you can resend the launch email to the team, add more squad members and change the close date.
  • You can’t remove a squad member once your Squadify is live because we would need to remove their response. To keep responses anonymous, we don’t know whose response is whose.
Is the Squadify platform Accessible?
  • Yes! Squadify recently completed an accessibility audit and passed at both A and AA standards.
Why can’t I see who has completed the Squadify and who has not?
  • We don’t make that information visible (the super admins can’t even see it!) because:
  • 1) Non-completion is data. It could mean, for example, that people are too busy, they are unhappy or they don’t see the relevance of the exercise. Whatever the reason, it says something about the team that is useful
  • 2) Non-completion should be confidential, just like the scores
  • 3) People who are coerced to complete the Squadify may put in poor data that would spoil the dataset for everyone.
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  • Your best plan of action is:
  • 1) Encourage the TL to chase the team
  • 2) Chase from the system – you can do that as a Pro – it makes it easy for people to click on the link rather than look for the original email. This goes only to the non-completers. A chase will also be sent automatically from the platform 24 hours before the close.
  • 3) Generate the report and go ahead with the debrief. It honours the people who completed it and also shows the non-completers that this is a worthwhile exercise but they did not have a voice
  • 4) Schedule the second Squadify. No longer than 90 days. That will maintain momentum and, we hope, enrol the people who did not complete the first time.
I’m having trouble logging on to the Squadify platform
How secure is my data?
  • The AI does not have access to team names, individuals names and email addresses or to the text comments submitted by team members at the end of the Squadify survey. Your data is just as secure as ever in Squadify.
How do I know that it isn’t being used to train an AI?
  • Data you enter into our systems is protected according to our privacy policy. It is not used to train any third-party AI models.
How has the AI come up with this report?
  • We have developed a series of prompts for an AI engine to enable it to take all the Squadify report scores for a single team and interpret them in a set of insightful texts relating to each section of the Squadify report. In addition we have provided Squadify content for the AI to match to the squad needs for immediate learning content.
What if I don’t agree with the AI report findings?
  • Our Squadbot has been trained with feedback from Squadify Pros but it’s still learning and we are constantly reviewing the output. As with any AI the output may not be perfect, but it should provide some interesting insights to help you explore your data in a new and different way. If you don’t like the findings you can provide feedback through the platform and this will help us to improve the SquadBot’s performance.
Can I talk to the AI?
  • Not yet – we are working on a SquadBot that will engage with team members to provide coaching support. Watch this space…
Can I block the AI report for my own workspace?
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