We Not Me
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Episode 88 - How to resolve workplace conflict
Show Notes
Workplace conflicts can arise from the most unexpected things, and can have severe consequences. When conflicts arise, they need to be addressed quickly, with opportunities created for open communication and understanding. Through effective mediation and a curiosity-driven approach, conflicts between team members can be resolved, ruptures can be repaired, and positive outcomes can be achieved.
This week, Dan and Pia are joined by workplace mediation and conflict resolution consultant, Tania Waters. Tania has extensive experience in helping organisations address workplace conflicts and facilitating mediations between parties. She provides conflict management coaching, and specialises in creating safe spaces for open dialogue, understanding the perspectives and impacts of each party involved, and guiding them towards finding common ground.
Takeaways from Dan and Pia
Three reasons to listen
- Understand the impact of workplace conflict on teams and their members, from passive-aggressive behaviour to the threat of physical violence
- Learn about the importance of timely conflict resolution and the negative consequences of letting things simmer for too long
- Discover the role of curiosity in the mediation process and how it can help to break down walls and challenge simplified narratives
Episode highlights
- [00:11:51] Where conflict begins
- [00:13:25] What conflict looks like
- [00:15:37] The cost of conflict
- [00:17:37] The conflict resolution process
- [00:25:01] Pre-mediation
- [00:33:03] Group conflict
- [00:36:11] Tania's book recommendation
- [00:37:45] Tania's top tip
- [00:39:34] Takeaways from Pia and Dan
Links
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Meet the guests
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Tania Waters is an accomplished workplace mediator, conflict management coach and executive coach. Tania Waters’ career canvasses senior management and HR leadership in large multinational corporations, where she communicates effectively at the most senior levels - with board members, CEOs and high-stakes investors. She applies her specialist workplace mediation training to help resolve workplace conflicts in organisations such as: * state and local governments
* universities and independent schools
* mining and oil and gas companies
* professional services firms, private businesses and not-for-profits. Tania has deep-seated knowledge of high-level, high-pressure organisations that recruit and deal with smart, powerful people. “I understand the sandpit you play in - your pain points and your motivations.”
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