In these Terms, unless the context otherwise requires:
Account means an account registered by a Member to access the Platform and Services.
AI-Assisted Services means any feature of the Services that uses automated or algorithmic techniques (including large language models) to generate responses, insights, recommendations or content.
AI Outputs means any content, responses, explanations, recommendations or materials generated by AI-Assisted Services, including the Squadbot.
Aggregated and Anonymised Data means data that has been combined with other data and processed so that it cannot reasonably be used to identify an individual, team or organisation.
Authorised Outputs means reports, summaries, commentaries, insights and recommendations generated by the Services and made available to a Member based solely on that Member’s authorised use of the Services.
Knowledge Base means Squadify’s proprietary content, including but not limited to research summaries, frameworks, learning materials, templates, workshop guides, prompts, taxonomies, evaluation logic and derived works.
Member means a registered user of the Platform who holds an Account.
Personal Information / data means information or data that identifies or relates to an identifiable individual.
Platform means the Squadify online software platform, including all authenticated features, tools, dashboards, reports, subscriptions and AI-assisted functionality (including the Squadbot).
Services means the Platform and any related services provided by Squadify from time to time.
Services Fee means the fees payable for access to the Services, as notified to you from time to time.
Squadbot means Squadify’s AI-assisted conversational feature that provides contextual explanations, summaries, recommendations, learning content and workshop designs based on a Member’s Authorised Outputs and Squadify’s Knowledge Base.
Subscription means a paid or trial-based right to access the Platform and Services for a defined period.
Terms means these Website and Platform Terms and Conditions of Use.
Website means the public website located at https://www.squadify.net.
2.1 Welcome to Squadify, which comprises:
a) the public Website; and
b) the Platform and Services.
2.2 The Platform and Services are operated by Squadify Services Pty Limited (ABN 98 645 604 226) (Squadify).
2.3 These Terms govern your access to and use of the Platform and the Services.
Use of the Website alone is subject to these Terms only to the extent applicable.
2.4 By accessing, browsing, registering for, or using the Platform or any Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must immediately cease using the Platform and Services.
2.5 Squadify may update these Terms from time to time. Where reasonably practicable, notice of material changes will be provided. Changes take effect from publication.
3.1 You accept these Terms by:
a) creating an Account;
b) accessing or using the Platform or Services (including AI-Assisted Services); or
c) clicking to accept these Terms where prompted.
4.1 To access the Platform or Services, you must register an Account.
4.2 You may be required to provide Personal Information including your name, email address, time-zone, team name and, where applicable, team leader contact information to identify the team report and administer access. .
4.3 You warrant that, to the best of your knowledge and belief, all Personal Information you provide is accurate, current and complete.
4.4 Upon registration, you become a Member and agree to be bound by these Terms.
4.5 You must not use the Platform or Services if you are not legally capable of entering into a binding contract or are prohibited under applicable law.
5.1 The Website is provided for general informational purposes only.
5.2 Access to the Website does not grant access to the Platform or Services unless expressly stated.
6.1 As a Member, you agree that you will:
a) use the Platform and Services only in accordance with these Terms and applicable law;
b) keep your Account credentials secure;
c) notify Squadify of unauthorised access or security breaches;
d) not transfer or share access to the Platform;
e) not use the Platform or Services for unauthorised commercial purposes;
f) not engage in illegal, abusive or unauthorised use of the Platform, Services or Website;
g) not use automated means to access the Platform or Services;
h) not attempt to extract, infer or reconstruct confidential data, proprietary content or system logic;
i) not use the Services to train, benchmark or improve external AI models without consent; and
j) not make the Platform or Services available to third parties or operate them as a service bureau without consent.
7.1 The Squadbot forms part of the AI-Assisted Services and enables Members to explore Authorised Outputs and receive contextual explanations, learning content and suggested actions based on the Knowledge Base.
7.2 Squadbot access is limited to Authorised Outputs relevant to the Member’s Account, and does not include:
a) raw survey data or identifiable responses; or
b) direct access to the Knowledge Base.
7.3 You must not attempt to extract or infer information about other teams, customers or internal systems.
7.4 You must not attempt to reconstruct or systematically extract Squadify’s Knowledge Base.
7.5 AI Outputs are provided for internal use only. No ownership rights are transferred.
7.6 AI Outputs are generated automatically and may be incomplete or context-dependent. They do not constitute professional advice. You are responsible for applying judgement before acting.
7.7 Squadify may monitor usage patterns and suspend or terminate access to AI-Assisted Services where misuse is reasonably suspected.
7.8 Squadify does not use customer-specific data or Squadbot interactions to train shared or third-party AI models, except using Aggregated and Anonymised Data for service improvement.
8.1 You acknowledge and agree that:
(a) Squadify does not provide downloads, exports, or access to individual team-level data or metrics;
(b) Squadify does not provide downloads, exports, or access to multiple team-level data or metrics;
(c) You must not attempt to extract, download, reconstruct, or manually recreate individual or multiple team-level data from any reports, outputs, scores, metrics or data points displayed on the Platform or through any reports provided by Squadify;
(d) You must not copy, transcribe, aggregate, or otherwise collect team-level information from the Platform for the purpose of creating team comparisons or reconstructing team-level reports outside the Platform.
8.2 Permitted Use
Multi-level team reports that are available in the Platform may be accessed and used for team development and targeted organizational intervention only. All reports and outputs remain the intellectual property of Squadify and are provided solely for your internal use.
9.1 Services Fees are payable as invoiced by Squadify.
9.2 Payments may be processed via an authorised payment provider.
9.3 You are responsible for all costs arising from failed or unpaid payments.
10.1 Each party retains all rights, title and interest (including intellectual property rights) in and to its respective materials, data and pre-existing intellectual property.
10.2 All intellectual property in the Website, Platform and Services remains the property of Squadify.
10.3 Squadify grants you a limited, non-exclusive, revocable licence to use the Platform and Services in accordance with these Terms.
10.4 AI-generated content constitutes part of the Services and is protected as a derivative work.
10.5 Nothing in these Terms permits use of the Platform or Services in breach of usage restrictions.
11.1 Use of the Platform and Services is subject to Squadify’s Privacy Policy.
12.1 Nothing in these Terms limits rights under the Australian Consumer Law.
12.2 Subject to law, the Platform and Services are provided “as is” and “as available”. This includes reliance on AI-Assisted Services.
13.1 Limitation of Liability (Mutual). To the extent permitted by law, neither party’s total aggregate liability to the other under these Terms shall exceed 12 months’ Services Fees paid by Customer, except as set out in Section 13.3.
13.2 Excluded Damages. In no event shall either party be liable to the other for:
• indirect, incidental, special, consequential or punitive damages;
• loss of profit, revenue, business opportunity, goodwill or anticipated savings; or
• loss, corruption or recovery of data,
even if advised of the possibility of such damages.
13.3 Exceptions. The liability cap in Section 13.1 shall not apply to:
• either party’s indemnification obligations under Section 15;
• breaches of confidentiality obligations;
• infringement of intellectual property rights;
• death or personal injury.
13.4 Limitation – AI Outputs. Notwithstanding Section 13.1, Squadify’s liability for any claim arising from or related to AI Outputs (including Squadbot summaries and recommendations) shall be limited to resupply of the Services for a period of 30 days.
14.1 These Terms continue until terminated.
14.2 You may terminate by not renewing a Subscription or giving 7 days’ notice.
14.3 Squadify may terminate for breach, including misuse of AI-Assisted Services, or where required by law or commercial viability.
15.1 Squadify Indemnity
Squadify shall indemnify Customer against Loss arising from:
(a) any actual or alleged infringement of any third-party Intellectual Property Rights by the Platform or Services;
(b) Squadify’s breach of these Terms; or
(c) the negligent performance of the Services by Squadify.
15.2 Customer Indemnity
Customer shall indemnify Squadify against Loss arising from:
(a) Customer’s Content;
(b) Customer’s use of the Platform or breach of these Terms; or
(c) any third-party Intellectual Property Rights claim arising from Customer’s Content.
15.3 Indemnification Conditions
Each party’s indemnification obligation is conditional upon the indemnified party:
(a) providing prompt written notice of the claim to the indemnifying party;
(b) providing reasonable cooperation in the defence of the claim; and
(c) granting sole control of the defence and settlement of the claim to the indemnifying party, provided that no settlement shall impose any obligation on the indemnified party or constitute an admission of liability without the indemnified party’s prior written consent.
16.1 Disputes must first be resolved by good-faith negotiation and mediation in NSW, Australia.
17.1 The Platform and Services are offered from Australia.
17.2 Courts of New South Wales have exclusive jurisdiction.
18.1 These Terms are governed by the laws of New South Wales, Australia.
19.1 The parties acknowledge these Terms are fair and reasonable.
20.1 Any unenforceable provision is severed without affecting the remainder.
